We partnered with Greater Sudbury Hydro to develop a website that would empower their customers. Designed and developed from the ground up to meet and exceed Accessibility for Ontarians with Disabilities Act (AODA) compliance, available in both official languages (English and French), and is rich with simple functionality to help customers manage their accounts, report issues, and plan for a greener tomorrow.
A Visual Refresh
Alongside a new website, we worked with Greater Sudbury Hydro to create a refreshed visual identity. Greater Sudbury Hydro wanted to keep its original logo mark intact while providing a more succinct bilingual version of the logo. Paired with the new typography is a green and blue colour palette to represent their values of clean and green energy.
The Greater Sudbury Hydro website was developed with a mobile-first approach. Commonly-used tools needed to be easy to find and accessible in no more than one click. Information architecture was employed to daylight important tools like access to MyAccount, Time of Use Periods, Street Light Reporting and more right from the homepage dashboard. The mobile homepage was designed to mimic a mobile application, encouraging and empowering users to take advantage of the new online services.
Functionality that works
We worked with GSH to create a functionality set to would make tasks easier for both website users and the GSH team—streamlining processes and integrating with their internal ecosystem. Some of these features included network-wide alert messages and media rooms that can be broadcast across the Greater Sudbury Utilities network of sites, online outage reporting and active Time of Use periods.